Presale FAQs

I WANT TO GET FIRST ACCESS TO TICKETS FOR THE WHO’S IN THE ODD SOCKS TOUR. HOW DO I DO THIS?
You need to have pre-ordered the new album Who’s In The Odd Socks through the Official Music Store before 3.00pm GMT on Wednesday 4th December 2019.

Or

You need to have registered via the No Purchase Necessary form hosted on Andy and The Odd Socks Official Music Store before 3.00pm GMT on Wednesday 4th December 2019.

* NO PURCHASE NECESSARY

WHEN WILL I GET MY PRESALE ACCESS CODE?

If you purchased an album, or registered via the form, you will receive an email by 5:00pm GMT on Wednesday 4th December 2019 containing your presale code, a link to the presale and details of the Live Show. 

 

WHEN DOES THE PRESALE OPEN?

These emails invite you to purchase tickets in our exclusive presale window, running between 10am GMT Thursday 5th December and 10am GMT Friday 6th December.  

Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.

 

HOW DOES THE CODE WORK?

Each code is only valid for the Who’s In The Odd Socks Tour, and can only be used once. Please keep the email containing your presale link and passcode, ready for the presale. Each code will allow the purchase of one Meet & Greet upgrade and up to 4 admission tickets only.

 

HOW DO I REDEEM MY CODE? 

Simply follow the link provided in your email, which will take you to a designated presale page hosted by See Tickets.

Please ensure you are entering your passcode into the appropriate box.  

 

I'VE PRE-ORDERED THE ALBUM BUT I HAVE NOT RECEIVED MY CODE YET, WHY? 

You should receive your code around 5:00pm GMT on Wednesday 4th December, please check both your inbox and junk mail folders carefully to locate this email.

If you have not received this code, please contact: support@kontrabandstores.com

The code, along with all the tour details will be sent to the email address that you used when making your album purchase.

    

I'VE ENTERED MY PRE-SALE CODE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?

If your code does not work – please contact: support@kontrabandstores.com

Please quote your email address, full name and the pre-sale code you were allocated.  

 

I'VE ENTERED MY PRESALE CODE ON THE SEE TICKETS PAGE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT.

 WHAT SHOULD I DO?

If you are experiencing an issue completing your order, in the first instance please contact SEE tickets via their website and then if still necessary to do so please submit your enquiry to customerservices@kilimanjarolive.co.uk

 

IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?

One code is issued per customer. A maximum of one meet and greet upgrade and 4 general admission tickets per code. 

 

I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?

In order to qualify for the ticket presale you need to order directly from the Official Music Store.

 

I’VE PRE-ORDERED THE ALBUM BUT WHAT IF I LIVE OUTSIDE THE UK?

This ticket presale is only valid for the Who’s In The Odd Socks Tour and you are only eligible to access the presale if you have ordered an album for delivery in the UK.

  

SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 10AM GMT ON FRIDAY 6TH DECEMBER 2019.

 

GOOD LUCK!